# Help Request
# Scenarios
# Customer reports that server or the application is down
- Create a task for Andrey.
- Add a message to
#space-keitaro
channel.
# Customer reports a minor bug
Create a bug task. See Bug Report.
# Customer reports a CRITICAL bug
- Create a bug task. See Bug Report.
- Add a message to
#space-keitaro
channel.
# Customer ask for transfer, upgrade or to switch the databases
Create a task for Andrey.
# How to create a task for Andrey
- Ask client to provide the access to the dashboard and the server.
- Create a task to Andrey's list:
- Open Andrey's tasks (opens new window) and add new task.
- Describe shortly issue in Summary
- Add login, password and all the useful details to the description field.
- Add Dashly URL to the description.
- Set Due Date.