# Help Request

# Scenarios

# Customer reports that server or the application is down

  1. Create a task for Andrey.
  2. Add a message to #space-keitaro channel.

# Customer reports a minor bug

Create a bug task. See Bug Report.

# Customer reports a CRITICAL bug

  1. Create a bug task. See Bug Report.
  2. Add a message to #space-keitaro channel.

# Customer ask for transfer, upgrade or to switch the databases

Create a task for Andrey.

# How to create a task for Andrey

  1. Ask client to provide the access to the dashboard and the server.
  2. Create a task to Andrey's list:
    • Open Andrey's tasks (opens new window) and add new task.
    • Describe shortly issue in Summary
    • Add login, password and all the useful details to the description field.
    • Add Dashly URL to the description.
    • Set Due Date.