Help Request

Scenarios

Customer reports that server or the application is down

1. Create a task for Andrey.
2. Add a message to #space-keitaro channel.

Customer reports a minor bug

Create a bug task. See Bug Report.

Customer reports a CRITICAL bug

1. Create a bug task. See Bug Report.
2. Add a message to #space-keitaro channel.

Customer ask for transfer, upgrade or to switch the databases

Create a task for Andrey.

How to create a task for Andrey

1. Ask client to provide the access to the dashboard and the server.
2. Create a task to Andrey's list:
   • Open Andrey's tasks (opens new window) and add new task.
   • Describe shortly issue in Summary
   • Add login, password and all the useful details to the description field.
   • Add Dashly URL to the description.
   • Set Due Date.