# Communication

# Slack

  • Use asynchronous communication by default. Don't expect immediate answer. Value everyone's time for uninterrupted, deep work.
  • Talk about others only what you could say to their eyes.
  • Say thanks to your colleagues.
  • Always use public channels. Direct messages only if:
    • it's a personal question.
    • it's a negative feedback.
  • Use the Russian language when you address other team members whether it’s a private conversation or a message to a public channel. Reserve English for when you fill out work-related forms on Slack or when you create a task on ClickUp.
  • Make decision-making process transparent.
    • Write summaries from the meetings and post it to #annoucements.
    • Make recording of the meetings and upload to our Drive.
  • Try to log progress in a comments section of a task or use the click-lists.
  • If you've noticed that a discussion turned into an argument, offer a call.
  • We share both positive and negative feedbacks on a regular basis.
  • We frankly criticize, if we disagree, but we criticize correctly.

# Distraction free workspace

  • Check notification settings in Slack.
  • If you want to propose a complex idea, write a RFC rather than starting a discussion in Slack.
  • When you're starting a new thread, mention only people who you want to take part in the discussion.
  • Respect everyone's right to uninterrupted work. Your colleagues have work to be done too.

# Give feedback to peers

  • Assume people are doing their best they can with the information they have.
  • Focus on the system, rather than the person.
  • We dig deeper into what caused the problem, i.e. apply 5 WHYs technique.
  • Recognize unconscious biases (opens new window).
  • Explain how a change in behaviour will help the person or the entire team.
  • Suggest specific measures. Specify exactly what the addressee should change.
  • Give negative feedback privately.

# Receive feedback

  • Say thanks for the critic. You must clearly show that anyone can and should speak up.
  • Decide for yourself what to do with the advice.

# Slack channels

General Channels:

  • #announcements: This channel contains all important information about recent changes and updates.
  • #coffee-talks: A channel for casual and free discussions among team members.
  • #workspace: This channel is dedicated to work-related topics and discussions.
  • #books-and-articles: A channel for sharing interesting books, articles, and blogs.
  • #music-and-games: Use this channel to share music or organize game sessions with other team members.
  • #ai: A channel for discussing topics related to artificial intelligence.
  • #customer-feedback: This channel is used to gather and discuss any proposals or feedback from customers.
  • #work-done: Use this channel for daily reflections and updates on completed work.
  • #english-club: This channel is dedicated to discussing English rules and sharing interesting topics related to the language.

Team Channels:

  • #backend: A channel for the backend team to discuss relevant topics and updates.
  • #frontend: A channel for the frontend team to discuss relevant topics and updates.
  • #customer-success: This channel is for the customer success team to collaborate and discuss relevant topics and updates.
  • #infrastructure: A channel for the infrastructure team to discuss relevant topics and updates.
  • #questions: This cross-team channel is for members of the customer success, development, and infrastructure teams to collaborate and discuss any questions or issues that affect multiple teams.

# Audio/Video calls

See meeting page.

# Give feedback to company

You can help us to hire the best talents, by giving positive feedback on the following websites.

Schedule a 1:1 with your squad leader or with CEO if you have negative feedback. Don't keep it to yourself.

Last Updated: 4/21/2023, 12:29:14 PM