# Communication
# Slack
- Use asynchronous communication by default. Don't expect immediate answer. Value everyone's time for uninterrupted, deep work.
- Talk about others only what you could say to their eyes.
- Say thanks to your colleagues.
- Always use public channels. Direct messages only if:
- it's a personal question.
- it's a negative feedback.
- Use the Russian language when you address other team members whether it’s a private conversation or a message to a public channel. Reserve English for when you fill out work-related forms on Slack or when you create a task on ClickUp.
- Make decision-making process transparent.
- Write summaries from the meetings and post it to
#annoucements. - Make recording of the meetings and upload to our Drive.
- Write summaries from the meetings and post it to
- Try to log progress in a comments section of a task or use the click-lists.
- If you've noticed that a discussion turned into an argument, offer a call.
- We share both positive and negative feedbacks on a regular basis.
- We frankly criticize, if we disagree, but we criticize correctly.
# Distraction free workspace
- Check notification settings in Slack.
- If you want to propose a complex idea, write a RFC rather than starting a discussion in Slack.
- When you're starting a new thread, mention only people who you want to take part in the discussion.
- Respect everyone's right to uninterrupted work. Your colleagues have work to be done too.
# Give feedback to peers
- Assume people are doing their best they can with the information they have.
- Focus on the system, rather than the person.
- We dig deeper into what caused the problem, i.e. apply 5 WHYs technique.
- Recognize unconscious biases (opens new window).
- Explain how a change in behaviour will help the person or the entire team.
- Suggest specific measures. Specify exactly what the addressee should change.
- Give negative feedback privately.
# Receive feedback
- Say thanks for the critic. You must clearly show that anyone can and should speak up.
- Decide for yourself what to do with the advice.
# Slack channels
General Channels:
#announcements: This channel contains all important information about recent changes and updates.#coffee-talks: A channel for casual and free discussions among team members.#workspace: This channel is dedicated to work-related topics and discussions.#books-and-articles: A channel for sharing interesting books, articles, and blogs.#music-and-games: Use this channel to share music or organize game sessions with other team members.#ai: A channel for discussing topics related to artificial intelligence.#customer-feedback: This channel is used to gather and discuss any proposals or feedback from customers.#work-done: Use this channel for daily reflections and updates on completed work.#english-club: This channel is dedicated to discussing English rules and sharing interesting topics related to the language.
Team Channels:
#backend: A channel for the backend team to discuss relevant topics and updates.#frontend: A channel for the frontend team to discuss relevant topics and updates.#customer-success: This channel is for the customer success team to collaborate and discuss relevant topics and updates.#infrastructure: A channel for the infrastructure team to discuss relevant topics and updates.#questions: This cross-team channel is for members of the customer success, development, and infrastructure teams to collaborate and discuss any questions or issues that affect multiple teams.
# Audio/Video calls
See meeting page.
# Give feedback to company
You can help us to hire the best talents, by giving positive feedback on the following websites.
Schedule a 1:1 with your squad leader or with CEO if you have negative feedback. Don't keep it to yourself.