Handbook

# Communication

# Slack

  • Use asynchronous communication by default. Don't expect immediate answer. Value everyone's time for uninterrupted, deep work.
  • Talk about others only what you could say to their eyes.
  • Say thanks to your colleagues.
  • Always use public channels. Direct messages only if:
    • it's a personal question.
    • it's a negative feedback.
  • Use the Russian language when you address other team members whether it’s a private conversation or a message to a public channel. Reserve English for when you fill out work-related forms on Slack or when you create a task on ClickUp.
  • Make decision-making process transparent.
    • Write summaries from the meetings and post it to #annoucements.
    • Make recording of the meetings and upload to our Drive.
  • Try to log progress in a comments section of a task or use the click-lists.
  • If you've noticed that a discussion turned into an argument, offer a call.
  • We share both positive and negative feedbacks on a regular basis.
  • We frankly criticize, if we disagree, but we criticize correctly.

# Distraction free workspace

  • Check notification settings in Slack.
  • If you want to propose a complex idea, write a RFC rather than starting a discussion in Slack.
  • When you're starting a new thread, mention only people who you want to take part in the discussion.
  • Respect everyone's right to uninterrupted work. Your colleagues have work to be done too.

# Give feedback to peers

  • Assume people are doing their best they can with the information they have.
  • Focus on the system, rather than the person.
  • We dig deeper into what caused the problem, i.e. apply 5 WHYs technique.
  • Recognize unconscious biases (opens new window).
  • Explain how a change in behaviour will help the person or the entire team.
  • Suggest specific measures. Specify exactly what the addressee should change.
  • Give negative feedback privately.

# Receive feedback

  • Say thanks for the critic. You must clearly show that anyone can and should speak up.
  • Decide for yourself what to do with the advice.

# Slack channels

  • #announcements everything you must know about the changes is posted here.
  • #coffee-talks free talks.
  • #workspace work channel.
  • #tech-questions CS-team asks Dev- and Infra-teams questions.
  • #learning books, interesting articles and blogs.
  • #music-and-games to share some music or gather together to play games.
  • #proposals we post any proposals on everything here.
  • #work-done everyday reflection on done work.
  • #english-club when we talk about English rules and share interesting topics.

# Audio/Video calls

See meeting page.

# Give feedback to company

You can help us to hire the best talents, by giving positive feedback on the following websites.

Schedule a 1:1 with your squad leader or with CEO if you have negative feedback. Don't keep it to yourself.

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